FAQ

Buying Tickets

When are you open for ticket sales?

The MAIN’s box office is open Wednesday through Saturday from 6:00 p.m. to close (holiday hours may vary). The box office remains open on show nights for at the door ticket sales. Or, visit the Schedule & Tickets page to purchase your tickets online.

What methods of payment do you accept?

At the box office: cash, Visa, American Express, MasterCard, and Discover

Online: Visa, American Express, MasterCard, and Discover

Does my child need a ticket?

Every patron must have a ticket, regardless of age.

Do you sell tickets through other websites?

When purchasing tickets through our website, you will be redirected to Eventbrite.com to complete your transaction. Duplicate, counterfeit or otherwise altered tickets will not be honored for admission to any performance

Are there additional fees when buying tickets?

Yes, there is an Eventbrite processing fee.

Does your box office sell tickets for all events in your venue?

The MAIN offers both free and paid events. The majority of free shows are held on Thursday evenings in conjunction with the Thursdays@Newhall series. Visit the See A Show page for a list of upcoming events and to purchase tickets.

If I change my mind, can you help me?

Unfortunately, we do not provide refunds. All sales are final.

I never received my tickets. What can I do?

Your tickets are emailed to you at the time of purchase. If you never received your tickets we can replace them for you. Please call (661) 290-2255, or visit the box office the night of your performance for assistance.

I lost my tickets. Can you help me?

On the night of your performance, you can go to the box office window and we will assist you with replacement tickets to check in to the show, or call (661) 290-2255 for assistance.

Attending a Show

How do I get to the theater?

The MAIN is located in the heart of Old Town Newhall Arts and Events District. The MAIN can be easily reached from the 14 or 5 Freeways or from the Newhall Metrolink Train Station. Our address is 24266 Main Street, Santa Clarita, CA 91321. Visit the Getting Here page for more information.

Where do I park?

There are several parking options around the MAIN that are free to the public. The closest parking lot is located behind the venue, and includes two parking spaces for the disabled. There is additional parking across Railroad Avenue at the Newhall Community Center next to the Newhall Metrolink Train Station. Other parking options include the parking structure at the corner of 9th Street and Railroad Avenue or the parking lot at the corner of 6th Street and Main Street. Street Parking is also available, but often limited. Visit the Getting Here page for more information.

How much is parking?

Parking is free to the public.

How early should I arrive for the performance?

We recommend arriving with enough time to grab a bite to eat or a glass of wine at one of the restaurants or wineries on Main Street. Otherwise, we recommend you arrive 30 minutes before the performance in order to give yourself enough time to park your car and be in your seats 10 minutes prior to the start of the show. This ensure that you will not miss any of the performance.

When do you start letting people in before a performance?

Doors are generally opened 30 minutes prior to the start of the performance. Please note that not all shows are the same and these times are approximate. Check your ticket for more information.

What happens if I am late to a performance?

For the safety of the performers and to preserve the artistic experience for those already seated, you may be held in the lobby until an appropriate moment in the performance. We thank you for your understanding and apologize for any inconvenience this causes you.

Is there a dress code?

There is no official dress code at our venue. Most patrons dress in casual or dressy-casual attire. Shirts and shoes are required. The theater can get chilly so a jacket or sweater is recommended.

How can I find out how long the performance is?

The start and end time of the show is listed on your ticket. If this information is not listed you can call us at (661) 290-2255 to find out more about a show.

Are all your shows appropriate for children?

Every child is different, and we believe that parents are best equipped to determine what is appropriate for their children. We have many shows that are appropriate for children, but not all of our shows fall into this category. We typically identify performances with suggested audiences in our advertising, such as 18-and-up, mature content or family-friendly.

Can I take pictures during the show?

You may take pictures in the lobby of the theater. However, photography is not allowed during performances unless otherwise specified by the performers. When taking pictures, we ask that your flash is off and your phones are silenced for the comfort of the other patrons.

Can I purchase food and drinks at the performance?

The majority of our shows offer some form of refreshment. Santa Clarita Shakespeare Festival facilitates all concessions. They are currently in the process of obtaining their ABC license and will eventually serve beer and wine. Availability of concessions at the show is indicated on your ticket.

Are food and drink allowed inside the theater?

Drinks are allowed inside the theater; however, we ask that all food is consumed in the lobby.

Can I reserve seats?

Seating is first come, first served when doors open before a performance. Seating cannot be reserved ahead of time.

Do you have a smoking area available?

The MAIN is a smoke free facility. No smoking (including electronic cigarettes or any other form of vaping) is permitted inside the venue. All such activities must be confined only to designated smoking areas outside the building.

Art Gallery

Where do I go to see the art gallery?

Art pieces are displayed in the lobby of The MAIN.

When can I come in to see the art gallery?

The exhibit is available for viewing during all shows as well as Wednesday through Saturday from 6:00 p.m. to close. You are also invited to join the artist at a reception on the 3rd Thursday at 7:00 p.m. from March through October, and select dates and times November through February. Visit our Art Gallery page for more information.

How often does the gallery change?

The MAIN showcases a different artist each month. For more information about our current and upcoming exhibits visit our Art Gallery page.

Children

Do I need a ticket for my child?

Children are welcome at most MAIN events, but every patron must have a ticket, regardless of age.

Do you have children’s prices?

Most performances do not have specially priced tickets for children.

Are your shows appropriate for children?

Every child is different, and we believe that parents are best equipped to determine what is appropriate for their children. We have many shows that are appropriate for children, but not all of our shows fall into this category. We typically identify performances with suggested audiences in our advertising, such as 18-and-up, mature content or family-friendly.

Safety and Security

What items are prohibited at the venues?

The following is a partial list of items that are prohibited. This list is subject to change. Please contact MAIN for event specific policies and information.

  • Weapons, pepper spray/mace, flares, fireworks
  • Alcohol, cans, bottles, flasks, coolers, drugs, illegal substances
  • Pamphlets, product samples
  • Skateboards, rollerblades, bicycles, helmets, chairs, beach balls
  • Laptop/Tablet computers, 2-way radios, laser pointers
  • Balloons, permanent markers, spray paint
  • Noise making devices: air horns, drums, whistles
  • Professional Recording Devices: audio or video
  • Signs/Flags/Banners/Posters
  • Animals (with the exception of trained service animals and service animals in training for Patrons with disabilities)
  • Drones, Unmanned Aerial Vehicles

Do you have a code of conduct?

The MAIN is committed to creating a safe, comfortable, and enjoyable entertainment experience. Patrons have a right to expect an environment where:

  • Patrons will be treated in a consistent, professional and courteous manner by all venue personnel.
  • Patrons will enjoy every event free from disruptive patron behavior, including foul or abusive language or obscene gestures.
  • Patrons will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage Patron will be handled in a prompt and safe manner.
  • Patrons who engage in fighting, throwing objects or attempting to enter the stage/performance areas will be immediately removed from the venue.
  • Patrons will comply with requests from venue staff regarding facility operations and emergency response procedures.

Patrons will also be responsible for their own positive experience by reporting inappropriate behavior to venue staff.

Theater Etiquette

Turn off all distractions and enjoy the show.

Cell phones, tablets, pagers, alarms and other electronic equipment should be turned off or set to silent just before the performance begins.

Texting and social posting during a performance is discouraged.

Unless otherwise specified by the performers, please refrain from texting or posting to social media until intermission or post-show. We certainly hope you’ll share your experience at The MAIN to social media, just not during the performance.

But it’s not my fault I’m late, traffic was horrible.

We understand that sometimes arriving late to a performance is out of your control. Even if you tried your best to be on time and are only a few minutes late, you may need to remain in the lobby for a little while.

For the safety of the performers and to preserve the artistic experience for those already seated, we may need to keep you in the lobby until there is an appropriate pause in the performance.

Respect the comfort of those around you.

Theater seats are close together and generally share arm rests. Be a good seat neighbor and take care not to lean into your neighbor, take the entire armrest, or hang your coat over your seat so that it is in someone else’s lap or intrudes on other patrons’ leg room.

Accessibility

Do you have accessibility seating?

We have accessible seating such as removable and transfer seats in our venue. If you require ADA seating please contact (661) 290-2255 at least 24 hours prior to show-time se we can reasonable accommodate your request.

Do you have accessible restrooms?

Yes, our restrooms are accessible.

Do you have parking for the disabled? Is parking far from the theater?

There are two parking spaces for the disabled in the lot located behind the venue.

My question wasn’t answered. Who can I ask?

For any other questions, please email TheMain@santa-clarita.com or call (661) 290-2255.

Miscellaneous

I lost something at the performance. How can I check to see if you found it?

To inquire about personal belongings that may have been left in the theater, call (661) 290-2255.

Do you rent your venue?

Yes, our venue is available for rent for both public and private events. For more information visit our Rentals page.

Do you offer acting classes?

Acting classes are periodically offered at The MAIN. For more information visit our Acting Classes page.

Can I take pictures inside the venue?

You may take pictures in the lobby and in the theater at the performer’s discretion.

I never received my tickets. What can I do?

Your tickets are emailed to you at the time of purchase. If you never received your tickets we can replace them for you. Please call (661) 290-2255 for assistance.

I lost my tickets. Can you help me?

On the night of your performance, you can go to the box office window and we will assist you with replacement tickets to check in to the show. Or, call (661) 290-2255 for assistance.

How many seats are in your theater?

There are 81 seats in our theater.

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